Returns and exchanges

If you are not completely satisfied with your online purchase, we are happy to offer an exchange or store credit within 30 days of purchase. Please note sale items are final, and cannot be returned. 

To request a return, please email us at hello@mintkissx.com with your full name and order number in the email subject. 

For hygiene reasons, we cannot accept earring exchanges. Please Note: our custom 9K solid gold pieces are not eligible for returns. Our warranty for manufacturing faults extends to 6 months from date of purchase. If you experience a manufacturing fault with your item, please contact us. 

Please note, return shipping is the responsibility of the customer. Items must be returned in their original packaging and must be unworn. Items must be retuned undamaged, unused and with all original packaging to be eligible for a refund. Mint Kiss is not liable for the loss or damage of items in return transit. We recommend using tracked postage, retaining proof of postage, and using protective packaging to ensure the items arrive safely.

Reach feel free to email us with any questions you might have about our pieces prior to purchasing!